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metryn

Legal

Refund Policy

Last reviewed: 17 October 2026

We want you to be comfortable buying a report. As our own commitment to you — not a legal requirement — we offer a straightforward 30-day money-back guarantee on the full report, except in reasonably clear cases of abuse or fraud (for example, repeated purchase-and-refund cycles on the same report, or a chargeback opened in bad faith without contacting us first). That exception limits only this guarantee, never your statutory rights.

Metryn is operated by Gonçalo Torres, sole trader (trabalhador independente), Portugal. Contact: support@getmetryn.com.

The paid report is sold by Paddle.com Market Limited (company no. 8172165, 30 Old Bailey, London EC4M 7AU) as authorised reseller and merchant of record; its checkout buyer terms apply.

Your statutory rights

This guarantee is in addition to, and does not affect, your statutory consumer rights. That includes, for consumers in the EU, the 14-day right of withdrawal for distance purchases. For digital content that is delivered immediately, that right can be lost once you start using it, if you have agreed to that. Paddle is the seller, and the checkout shows the information and consent that Paddle requires.

How to request a refund

30-day money-back guarantee. Email support@getmetryn.com within 30 days of your purchase. We then ask Paddle to refund the order.

  1. Email support@getmetryn.com within 30 days of your purchase.
  2. Include the email address used at checkout and, if you have it, the Paddle order or transaction id from your receipt — this is the fastest way for us to locate your purchase. If you don't have it, the domain you scanned and the approximate purchase date are enough for us to find it.
  3. We won't ask you to justify the request beyond the above.

Statutory withdrawal or other legal rights. Requests under a statutory right, such as the 14-day withdrawal right, go through Paddle: use the link in your Paddle receipt or Paddle's buyer support portal. You do not need to use our guarantee process to exercise a legal right.

Processing

Paddle.com is the Merchant of Record for all orders and processes the refund once it is approved. Email us first; Paddle handles refunds and statutory withdrawal. Depending on your payment method, it can take your bank or card provider a few business days to show the refund.

See also our Terms & Conditions and Privacy Policy.